Buzz Builder: Word of Mouth Neighborhood Bistro in Salem, Oregon Demonstrates the Power of Online Customer Referrals

January 2012

Sun	Mon	Tue	Wed	Thu	Fri	Sat
1	2	3	4	5	6	7
8	9	10	11	12	13	14
15	16	17	18	19	20	21
22	23	24	25	26	27	28
29	30	31

Word of Mouth Neighborhood Bistro in Salem, Oregon Demonstrates the Power of Online Customer Referrals

I'm a sucker for great word of mouth marketing stories so I was excited about visting the Word of Mouth Neighborhood Bistro when I was in Salem, Oregon today. The restaurant's name is particularly appropriate as it's the top-ranked dining establishment in town according to influential consumer review websites Yelp and UrbanSpoon based on the number and quality of reviews it has received. In fact, it is so popular that all I got from stopping at the restaurant was a photo that my wife took of me standing by its sign since we didn't want to wait 30 to 45 minutes for lunch. I have no reason to doubt the quality of the food at the Word of Mouth Neighborhood Bistro because everything looked and smelled absolutely delicious. I definitely want to give it another try the next time I visit Salem.

Great food is rarely enough to rocket a restaurant to the top of influential consumer review websites. In fact, savvy restauranteurs and business owners are usually quite good at telling their fans where to submit reviews. There are many ways to do this without coming across as too pushy. I like how the proprietors of the Cricketwood Bed & Breakfast in Bend, Oregon, which I featured in the blog three years ago, asked me to review their place online. The Cricketwood Bed & Breakfast is still the #1 B&B in Bend (and Travelers' Choice® 2011 Winner from TripAdvisor) since its proprietors continue to provide great hospitality and service while continuing to direct guests to important customer review websites.

If you're a business owner, how important are customer review websites to your success? And, if they are, how do you make sure that you rise to to the top? I would love to feature your best practices in my blog which would help other entrpreneurs while creatig buzz for your business.

November 23, 2011 in Creating Buzz, Customer Service, Food and Drink, Managing Buzz | Permalink

Comments

Websites

Galvin Communications
The website for my word of mouth marketing and PR firm. Sign up for The Buzz Bulletin, a free monthly eNewsletter.
WOMMA: Word of Mouth Marketing Association
An outstanding resource for word of mouth marketing information. This respected organization also puts on a variety of well-organized and information-rich events and conferences which are worth attending.

Books

Bella the Boxer: Secrets of a Working Dog: Unleash Your Potential and Create Success
Bella, a boxer dog and my company's director of goodwill (D.O.G.), teaches overworked and overstressed humans how to live successful and meaningful lives by thinking like a dog. Bella has improved our family's life so much since we brought her home five years ago. Read this book and you'll wonder why it has taken you so long to listen to the wisdom of dogs.
Richard Fenton & Andrea Waltz: Go for No!
A great parable about a salesman who learns that every "no" brings him closer to "yes" - an important lesson for anybody who wants to create buzz.
Chip Heath: Made to Stick
This is the best business book that I've read since The Tipping Point since it provides a new way at looking at how you try to tell people about your products or services. You'll have lots of new ideas for promoting your business when you've finished reading this book. And, you'll discover that the best way to promote yourself doesn't involve spending money on marketing rather its all about learning how to tell your business stories better.
T. J. Walker: Media Training A-Z
Walker, an accomplished media trainer, provides great practical insight into maximizing the value of the media spotlight. By following his simple suggestions, you'll go into interviews much more confident and come out of them with much better results for your business.
Andy Sernovitz: Word of Mouth Marketing: How Smart Companies Get People Talking
This is the perfect book for an entrepreneur looking for a "how-to" on word of mouth marketing rather than a theoretical or academic overview. Andy Sernovitz built the Word of Mouth Marketing Association using many of the intriguing word of mouth marketing tactics he describes. His strategies are practical for both small and large businesses as his interesting case studies demonstrate. You may put this book down a few times while reading it so you can start implementing some of its excellent ideas.
Fred Reichheld: The Ultimate Question: Driving Good Profits and True Growth
Too many companies are addicted to bad profits. These corporate steroids boost short-term earnings but burn out employees and alienate customers. Learn why the answer to one simple question can determine your company's future: Would you recommend us to a friend?
Ben McConnell: Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force
An interesting look at how to develop evangelism marketing strategies and programs that will create communities of influencers who will drive sales for your company.
Mark Hughes: Buzzmarketing
This book contains some great stories from an experienced buzz marketer that illustrate the importance of finding angles that make you stand apart from the competition. I loved the story of how getting the town of Halfway, Oregon to change its name to Half.com generated a flood of publicity. You'll learn some great practical tips from this book.
EMANUEL ROSEN: The Anatomy of Buzz : How to Create Word of Mouth Marketing
Rosen pinpoints the products and services that benefit the most from buzz and offers strategies for creating and sustaining effective word-of-marketing campaigns.
Malcolm Gladwell: The Tipping Point: How Little Things Can Make a Big Difference
Why do major changes in our society so often happen suddenly and unexpectedly? Ideas, behaviour, messages, and products often spread like outbreaks of infectious disease. This book will help you understand how social epidemics take off and reach critical mass.
Al Ries: The Fall of Advertising and the Rise of PR
Credibility is the crucial ingredient in brand building. This book explains why PR should be used to launch a brand while advertising should be used only once major PR opportunities have been realized.