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« STORViNO Video Creates a Powerful Marketing Platform | Main | No Recession in Word of Mouth Marketing Spending »

March 23, 2008

Isaac Vasquez - A Rug and Buzz Master in Oaxaca, Mexico

Isaac_vasquez_ On a recent trip to Oaxaca, Mexico, I had the chance to see a natural buzz marketing expert. In Teotitlan del Valle, about 15 miles outside Oaxaca, Isaac Vasquez is recognized as one of Mexico's leading rug designers. His works have been displayed at museums around the world, sold in galleries in Santa Fe, New Mexico and other international locations, and written about in magazines and newspapers in many different countries. His handmade rugs are famous for their intricate designs, historical representations of Zapotec culture and vibrant colors.

When my wife and arrived at Isaac's studio, I remember saying "We will not buy a rug." However, Isaac's charm along with a fascinating explanation of how the rugs are made made it impossible not to buy. Isaac showed us a cactus leaf with cochineal larvae which are harvested and mixed with calcium, carbon and other natural elements to create vibrant reds. Other natural materials are used to make a rainbow of other colors. Then, natural wools are dyed and woven on huge looms into beautiful rugs like the one picture on the left.

After using interesting props to explain how rugs are made, Isaac showed us a wide range of books and magazines that had featured his work over the past 25 years. Then, he introduced us to some female members of his extended family who are also  rug makers. These women showed us Isaac's rugs for sale along with some of theirs. After getting such a thorough look at Isaac's artistry, my wife and I quickly agreed that we had to leave with a rug even if it stretched our budget. When I returned home, I found reviews of Isaac's business on TripAdvisor and discovered that I was not alone in being converted from a reluctant shopper into an enthusiastic buyer thanks to Isaac's masterful demonstration and high quality products.

As we drove away, I thought about how unusual it was for me to purchase an expensive piece of art. Then again, I can't recall an artist ever taking so much time to explain his work. Many artists and entrepreneurs could take lessons from Isaac on the importance of taking the time to explain how their products are created and how they are valued. Too many assume that people can just figure out this information on their own. Sadly, they fail to realize that education not selling is the best way to get people to put down their guard and make large purchases.

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Websites

  • Galvin Communications
    The website for my word of mouth marketing and PR firm. Sign up for The Buzz Bulletin, a free monthly eNewsletter, and receive a complimentary public relations handbook.
  • WOMMA: Word of Mouth Marketing Association
    An outstanding resource for word of mouth marketing information. This respected organization also puts on a variety of well-organized and information-rich events and conferences which are worth attending.

Speaking

Books

  • Al Ries: The Fall of Advertising and the Rise of PR

    Al Ries: The Fall of Advertising and the Rise of PR
    Credibility is the crucial ingredient in brand building. This book explains why PR should be used to launch a brand while advertising should be used only once major PR opportunities have been realized.

  • Malcolm Gladwell: The Tipping Point: How Little Things Can Make a Big Difference

    Malcolm Gladwell: The Tipping Point: How Little Things Can Make a Big Difference
    Why do major changes in our society so often happen suddenly and unexpectedly? Ideas, behaviour, messages, and products often spread like outbreaks of infectious disease. This book will help you understand how social epidemics take off and reach critical mass.

  • EMANUEL ROSEN: The Anatomy of Buzz : How to Create Word of Mouth Marketing

    EMANUEL ROSEN: The Anatomy of Buzz : How to Create Word of Mouth Marketing
    Rosen pinpoints the products and services that benefit the most from buzz and offers strategies for creating and sustaining effective word-of-marketing campaigns.

  • Mark Hughes: Buzzmarketing

    Mark Hughes: Buzzmarketing
    This book contains some great stories from an experienced buzz marketer that illustrate the importance of finding angles that make you stand apart from the competition. I loved the story of how getting the town of Halfway, Oregon to change its name to Half.com generated a flood of publicity. You'll learn some great practical tips from this book.

  • Ben McConnell: Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force

    Ben McConnell: Creating Customer Evangelists: How Loyal Customers Become a Volunteer Sales Force
    An interesting look at how to develop evangelism marketing strategies and programs that will create communities of influencers who will drive sales for your company.

  • Fred Reichheld: The Ultimate Question: Driving Good Profits and True Growth

    Fred Reichheld: The Ultimate Question: Driving Good Profits and True Growth
    Too many companies are addicted to bad profits. These corporate steroids boost short-term earnings but burn out employees and alienate customers. Learn why the answer to one simple question can determine your company's future: Would you recommend us to a friend?

  • Andy Sernovitz: Word of Mouth Marketing: How Smart Companies Get People Talking

    Andy Sernovitz: Word of Mouth Marketing: How Smart Companies Get People Talking
    This is the perfect book for an entrepreneur looking for a "how-to" on word of mouth marketing rather than a theoretical or academic overview. Andy Sernovitz built the Word of Mouth Marketing Association using many of the intriguing word of mouth marketing tactics he describes. His strategies are practical for both small and large businesses as his interesting case studies demonstrate. You may put this book down a few times while reading it so you can start implementing some of its excellent ideas.

  • T. J. Walker: Media Training A-Z

    T. J. Walker: Media Training A-Z
    Walker, an accomplished media trainer, provides great practical insight into maximizing the value of the media spotlight. By following his simple suggestions, you'll go into interviews much more confident and come out of them with much better results for your business.

  • Chip Heath: Made to Stick

    Chip Heath: Made to Stick
    This is the best business book that I've read since The Tipping Point since it provides a new way at looking at how you try to tell people about your products or services. You'll have lots of new ideas for promoting your business when you've finished reading this book. And, you'll discover that the best way to promote yourself doesn't involve spending money on marketing rather its all about learning how to tell your business stories better.

  • Richard Fenton & Andrea Waltz: Go for No!

    Richard Fenton & Andrea Waltz: Go for No!
    A great parable about a salesman who learns that every "no" brings him closer to "yes" - an important lesson for anybody who wants to create buzz.